WooCommerce Addon Fatal Error

[mugweParticipant]

Hi,

While one updates a plan from the account page (wu-my-account), one gets a 500 error. This occurs for some accounts and not others.

Here’s what I get from wp debug log:

[09-Feb-2019 07:41:45 UTC] PHP Fatal error: Uncaught Error: Call to undefined function wc_get_order() in /wp-content/plugins/wp-ultimo-woocommerce/inc/class-wu-gateway-woocommerce.php:1492 Stack trace: #0 /wp-includes/class-wp-hook.php(286): WU_Gateway_WooCommerce->change_plan_woocommerce_subscription(Object(WU_Subscription), Object(WU_Plan), Object(WU_Plan), 12) #1 /wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array) #2 /wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /wp-content/plugins/wp-ultimo-woocommerce/inc/class-wu-gateway-woocommerce.php(1132): do_action('wu_woocommerce_...', Object(WU_Subscription), Object(WU_Plan), Object(WU_Plan), 12) #4 /wp-content/plugins/wp-ultimo/inc/gateways/class-wu-gateway.php(473): WU_Gateway_WooCommerce->change_plan() #5 /wp-content/plugins/wp-ultimo/inc/gateways/class-wu-gateway.php(252): WU_Gateway->before_ in /wp-content/plugins/wp-ultimo-woocommerce/inc/class-wu-gateway-woocommerce.php on line 1492

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[09-Feb-2019 07:41:45 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function wc_get_order() in /wp-content/plugins/wp-ultimo-woocommerce/inc/class-wu-gateway-woocommerce.php:1492 Stack trace: #0 /wp-includes/class-wp-hook.php(286): WU_Gateway_WooCommerce->change_plan_woocommerce_subscription(Object(WU_Subscription), Object(WU_Plan), Object(WU_Plan), 12) #1 /wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array) #2 /wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /wp-content/plugins/wp-ultimo-woocommerce/inc/class-wu-gateway-woocommerce.php(1132): do_action('wu_woocommerce_...', Object(WU_Subscription), Object(WU_Plan), Object(WU_Plan), 12) #4 /wp-content/plugins/wp-ultimo/inc/gateways/class-wu-gateway.php(473): WU_Gateway_WooCommerce->change_plan() #5 /wp-content/plugins/wp-ultimo/inc/gateways/class-wu-gateway.php(252): WU_Gateway->before_ in /wp-content/plugins/wp-ultimo-woocommerce/inc/class-wu-gateway-woocommerce.php on line 1492

Kind Regards

• This topic was modified 6 days, 14 hours ago by  mugwe.
• This topic was modified 6 days, 3 hours ago by  mugwe.

[Arindo DuqueKeymaster]

For some reason, that log seems to indicate that WooCommerce is not available… Where is WooCommece active on your network?

[mugweParticipant]

It’s active on the main site.

[Arindo DuqueKeymaster]

Just an update on this, @mugwe. We are looking into it and we’ll get back to you as soon as possible.